Discover. Orchestrate. Validate. Automate.
Four phases. Defined deliverables. Honest kill rules. Every engagement runs the same way - so you always know where we are, what comes next, and what you'll have in your hands.
Understand the business before touching the tools.
A 60-minute discovery call plus a follow-up week of mapping. We come back with SOPs and process maps for how your business actually runs. Yours to own.
What we do
- Walk through the business How it actually runs day-to-day, not the org chart.
- Document standard operating procedures Every key process, step by step, written so anyone can follow.
- Map the workflow visually Across people, tools, and decision points.
- Flag the friction and the gaps Where work is duplicated, dropped, or delayed.
- Recommend next steps Honest about whether automation is right for you yet.
If the discovery doesn't surface enough repeatable process to write meaningful SOPs, we'll say so and refund half. We'd rather you trust us at the right moment than waste the budget now.
Phase deliverable
$499
SOPs and process maps for your business, delivered within two weeks of the call. Editable docs and PDFs. Yours to own and use whether you go ahead with DovaLabs afterwards or not.
See discovery call detailsDesign the system around the tools you already pay for.
No rip-and-replace. We design the architecture to connect what you already use - CRM, email, phone, calendar, accounting - and only introduce new tools when there's no clean integration path.
What we do
- Solution architecture Mapped against the stack you already pay for.
- Phased build plan Milestones, rollback points, no big-bang launches.
- Cost and ongoing-spend model What it costs to build, what it costs to run.
- Data-flow and security review Where customer data lives, who touches it, how it's protected.
- Tool-recommendation memo Only if a new tool is genuinely required.
If the cleanest design needs a tool you'd rather not pay for, we'll tell you and offer two alternative stacks.
Phase deliverable
Architecture
+ Build plan
Solution architecture document, integration diagram, phased delivery plan with measurable checkpoints, and a one-page exec summary.
Two-week pilot on real data. Measured against four KPIs.
Before anything ships to production, we run a live pilot - on real customers, real data, real workflows. We measure it against four agreed metrics. If it doesn't beat the manual version by 3×, we don't ship.
The four KPIs
- Hours returned Measured against the manual baseline.
- Error rate False positives, missed cases, hand-back rate.
- Cost-per-task Including API, tool, and ops cost.
- NPS From the team actually using the system.
If the pilot doesn't beat manual by 3× on time saved, we go back to Orchestrate. We don't ship a system that costs you trust.
Phase deliverable
2-week
live pilot
Pilot environment, real-data run, KPI measurement report, go/no-go recommendation, and a re-design memo if the numbers say so.
Ship it, dashboard it, stand beside it.
Production deployment, dashboards for 30/60/90 days, run-books so your team can take it over any time. No long contracts. We're either running it for you or holding the door open.
What we do
- Production deployment With a clear rollback plan, not a hope and a prayer.
- 30/60/90-day dashboards In tools your team already uses, not yet another login.
- Run-books and decision logs So anything we built can be taken in-house, any time.
- Quarterly review cadence Or full hand-over to your team, your call.
- No long contracts Month-to-month after the 90-day stand-beside period.
If you want to take the system in-house, we make it easy. The run-books are written for you, not for us.
Phase deliverable
Production
+ Dashboards
Live system, monitoring, dashboards, run-books, decision log, 90-day support, and a clean hand-over path whenever you're ready.
Start at D.
A 60-minute call. SOPs and process maps within two weeks. $499. Yours to keep, whatever you do next.
Book your $499 discovery call